Privacy Policy

Last updated: 12 February 2026

This Privacy Policy explains how VRD Teleinformatica LLC ("VRD Teleinformatica", "we", "us" or "our") collects, uses, shares and protects personal information when you visit vrdteleinformatica.com.br, contact us, or use our services. We are the data controller responsible for that information.

1. Who we are

VRD Teleinformatica LLC is a network infrastructure and IT services company registered and operating in the United States.

• Owner: Linda Johnson
• Address: 315 Seventh Avenue, Austin, Texas 78703, USA
• Phone: +1 978-660-9503
• Email: support@vrdteleinformatica.com.br

2. Information we collect

2.1 Information you give us

• Contact details — name, company, email address, telephone number and site address when you request a quote, book a survey or open a support ticket.
• Project information — building details, floor plans, headcount, existing equipment and any technical information you share so we can scope work.
• Correspondence — emails, call notes and support tickets, which we keep as a record of the work performed.
• Billing details — business address, purchase order references and payment records for invoicing.

2.2 Information collected automatically

Our web host records standard server log data, which may include IP address, browser type and version, operating system, referring page, pages viewed and the date and time of your visit. This data is used for security, troubleshooting and aggregate traffic statistics.

2.3 Information we do not collect

We do not knowingly collect information from children under 13, we do not collect sensitive categories of personal data through this website, and we do not purchase marketing lists.

3. How we use your information

• To respond to enquiries and prepare quotations and proposals
• To plan, deliver, document and support the services you engage us for
• To invoice you and maintain accounting records
• To provide warranty and support services, including monitoring where contracted
• To improve our website, its performance and its security
• To comply with legal, tax and insurance obligations

4. Legal bases for processing

Where data protection law requires a legal basis, we rely on: performance of a contract (delivering services you requested); our legitimate interests (responding to enquiries, securing our systems, improving our website); your consent (optional analytics cookies, which you may withdraw at any time); and compliance with legal obligations (tax and accounting records).

5. Marketing

We do not sell, rent or trade personal information. We do not run automated marketing sequences. If you contact us and choose not to proceed, we will not add you to a mailing list. Occasional service-related notices may be sent to active clients, and every such message includes a way to opt out.

6. Sharing your information

We share personal information only where necessary, and only with:

• Service providers — our web host, email provider, accounting software and ticketing platform, each bound to protect the information they process for us.
• Suppliers and subcontractors — where a specific project requires it, and limited to what is needed to complete the work.
• Professional advisers — accountants, insurers and legal advisers, where required.
• Authorities — where we are legally required to disclose information, or to protect our rights, property or safety.

7. International transfers

Our operations are based in the United States and our service providers may process data in the United States or other countries. Where personal data is transferred from another jurisdiction, we take reasonable steps to ensure an appropriate level of protection.

8. Data retention

We keep enquiry records for up to 24 months if no engagement follows. Project documentation, invoices and accounting records are retained for at least seven years to meet tax, warranty and insurance requirements. Support tickets are retained for the duration of the service relationship plus three years.

9. Security

We apply reasonable administrative, technical and physical safeguards, including access control, multi-factor authentication on business systems, encrypted transport (HTTPS) for this website, and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you; to request correction of inaccurate information; to request deletion, subject to our legal retention obligations; to object to or restrict certain processing; to request a portable copy of information you provided; and to withdraw consent for optional cookies at any time.

Residents of California may additionally request disclosure of the categories of personal information collected and the purposes for which it is used, and may request deletion. We do not sell personal information as that term is defined under the California Consumer Privacy Act, and we will not discriminate against you for exercising your rights.

To exercise any right, email support@vrdteleinformatica.com.br or write to us at the postal address above. We respond within 30 days and may need to verify your identity first.

11. Cookies

This website uses a small number of cookies. Full details, including how to change your choice, are set out in our Cookie Policy.

12. Third-party links

Our website may link to third-party sites, such as mapping services. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

13. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised. Material changes will be highlighted on our home page for at least 30 days.

14. Contact us

Questions about this policy, or about how we handle personal information, should be sent to support@vrdteleinformatica.com.br or telephoned to +1 978-660-9503. Enquiries are handled by Linda Johnson, owner of VRD Teleinformatica LLC.

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VRD Teleinformatica LLC · 315 Seventh Avenue, Austin, Texas 78703, USA · +1 978-660-9503 · support@vrdteleinformatica.com.br