Frequently Asked Questions

Our office and warehouse are at 315 Seventh Avenue, Austin, Texas 78703, USA. We serve Austin and the surrounding Central Texas region, and we are open Monday to Friday from 8:00 AM to 6:00 PM Central Time.

Call +1 978-660-9503 or email support@vrdteleinformatica.com.br, or use the enquiry form on our contact page. We will arrange a site survey, usually within three to five business days, and follow it with a written fixed-price proposal.

Yes. Surveys and written proposals are free of charge for businesses inside our Central Texas service area, with no obligation to proceed and no automated sales follow-up.

Austin, Round Rock, Pflugerville, Cedar Park, Leander, Georgetown, Kyle, Buda, San Marcos and surrounding communities. Work outside that radius is considered case by case.

Our services are aimed at businesses, clinics, warehouses and institutional buildings. We occasionally take on large residential or home-office projects, but a standard household installation is usually better served by a residential specialist.

A small office of 10 to 20 drops is often completed in one or two days. A 60-desk fit-out typically runs three to five days for cabling, plus a weekend for a phone cutover. Larger warehouse and campus projects are scheduled in phases over several weeks.

Yes. Evening and weekend work is common for cutovers and for occupied buildings, and it is priced in the proposal rather than added afterwards.

Properly planned, no. We provision and test the new platform in parallel, port numbers in a scheduled window and keep the old service live until the port completes. Cutovers are usually run on a Friday evening or Saturday morning.

Either. We can supply switches, firewalls, access points and phones through our distribution accounts, or install and configure equipment you have purchased. If you supply the hardware we still warrant our labour.

Twelve months on our labour, plus the full manufacturer warranty on any components we supply. Warranty callbacks are attended without an argument about who caused the fault.

Yes. We carry general liability and workers' compensation cover, and we will issue certificates of insurance naming your entity or your general contractor before work starts.

Yes, through Essential Support or Priority Partner plans. There is no requirement to take a plan — many clients use us for projects only and keep their own IT team.

You do. Configuration backups, credentials, IP schema, test reports and as-built drawings are handed over at project close and remain yours.

Contact your named account engineer first. If the response is not satisfactory, escalation goes directly to Linda Johnson, the company owner, by phone or email. We publish that path deliberately.

Projects are typically 40% on order and the balance on completion, net 15. Support plans are billed monthly in advance. Established clients can request net 30 terms.

Our cabling and network crews are our own staff. On rare occasions we bring in a specialist trade — electrical work, core drilling, lift operation — and we tell you in advance when we do.